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WonExampleWork & Pay
Refund the late fees charged during the March outage
Addressed to Utility provider
This is illustrative example content on this site, not an active campaign.
The billing portal was down for eleven days, then late fees were charged for payments made inside that window. We asked for them back, and got them.
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The case
Eleven days without a working payment portal, then a late fee on every account that could not pay through it. Nine hundred and forty people had the same fee applied in the same week. We wrote one letter with the dates attached. The fees were reversed within a fortnight. This is what the whole site is for: a dated record, and a demand small enough that saying no looks ridiculous.
What we are asking for
- 01
Reverse every late fee applied to an account during the eleven-day portal outage.