Example idea · A promised delivery date is not a suggestion
We pay a monthly membership that promises delivery by a stated date. When that date slips, we get an apology instead of the service we paid for.
The problem
I pay for a membership every month, and the perk I actually bought is delivery on the date shown at checkout. In the last three months, six of my eleven orders arrived after the promised date. Each one came with the same note: 'Sorry for the delay, sometimes these things are unavoidable.' They may well be unavoidable. That is not really our problem. We paid our dues in good faith, so the promise is the product. If I miss a payment, service is suspended and late fees apply. If they miss a delivery, nothing happens at all. This is not about one parcel, and it is not about revenge. It is about the fact that the agreement only runs in one direction.
What a fair fix looks like
At the end of every month, take what we paid in membership fees and divide it by the number of deliveries made that month. Every delivery that missed its promised date should be credited back at that per-delivery rate. Example: $14.99 a month, twelve deliveries, three late — $3.75 credited back. It is not a refund of the whole membership, and it is not compensation for inconvenience. It is simply the portion of the fee that bought something we did not receive.
Discussion 5
Marcus
Nov 9, 2026
Two of my last five orders missed the date. What gets me is the tracking page updating to a new date without ever mentioning that the old one was a commitment.
Tom
Nov 9, 2026
Late by a day is fine. Late four times in a quarter is a pattern, and a pattern should cost something.
Elena
Nov 9, 2026
Add the delivery date to the order confirmation email and this becomes trivially measurable. Right now the promised date lives on a page that changes.
Priya
Nov 9, 2026
The per-delivery maths is the part people will understand. It is not a demand for compensation, it is a demand for the refund of a service not rendered.
Sam
Nov 9, 2026
I cancelled after the fourth miss and they offered me a month free to stay. So the value of a missed delivery is apparently known internally, they just do not pay it out by default.